Terms & Conditions

Terms & Conditions

Please read these terms carefully before using our website or booking our services.

  1. General

    Journeys are pre-booked private hire services and are subject to operator review, availability, licensing requirements, and customer-provided journey details.

  2. Bookings

    A booking request is not accepted for dispatch until the operator confirms it. Customers must provide accurate pickup, drop-off, passenger, luggage, and contact information.

  3. Payments

    Payment may be requested online where available. Failed or incomplete payments may delay confirmation or dispatch.

  4. Cancellations

    Cancellation rights, fees, and refund treatment depend on timing, driver dispatch status, and the operator cancellation policy.

  5. Liability

    Service availability depends on safe operation, vehicle suitability, road conditions, and regulatory requirements.