Terms & Conditions
Terms & Conditions
Please read these terms carefully before using our website or booking our services.
About Us
Regent Transfers is a licensed UK private hire operator. Registered company name: [COMPANY-LEGAL-NAME]. Companies House registration number: [COMPANY-NUMBER]. Registered office address: [REGISTERED-ADDRESS]. Private hire operator licence number: PH1234567 issued by Transport for London. For enquiries contact info@regenttransfers.co.uk.
General
Journeys are pre-booked private hire services and are subject to operator review, availability, licensing requirements, and customer-provided journey details. These terms govern your use of our website and booking services. By placing a booking you agree to these terms.
Bookings
A booking request is not accepted for dispatch until the operator confirms it. Customers must provide accurate pickup, drop-off, passenger, luggage, and contact information. We reserve the right to decline a booking where accurate information has not been provided or where dispatch cannot be safely fulfilled.
Payments
Payment may be requested online where available. Card payments are processed securely by Stripe. We do not store your card details. Failed or incomplete payments may delay confirmation or dispatch. Fares are shown in full before confirmation and include all applicable components such as airport fees, Congestion Charge, and ULEZ charges.
Cancellations and Consumer Rights
Cancellation rights, fees, and refund treatment depend on timing, driver dispatch status, and the operator cancellation policy. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day right to cancel does not apply to passenger transport services booked for a specific date or period (Regulation 28(1)(h)). Our cancellation and refund policy sets out the applicable terms. See our Refund & Cancellation Policy for full details.
Liability
Service availability depends on safe operation, vehicle suitability, road conditions, and regulatory requirements. We are not liable for delays caused by circumstances outside our reasonable control including traffic conditions, adverse weather, or road closures. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Dispute Resolution
If you have a complaint please contact us first using the complaints process set out in our Complaints Policy. If your complaint is not resolved to your satisfaction you may seek independent advice or contact the relevant licensing authority. These terms are governed by the law of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We may update these terms from time to time. Updated terms will be published on this page. Continued use of our services after an update constitutes acceptance of the revised terms. Last updated: June 2026.
