Refund & Cancellation Policy

Refund & Cancellation Policy

Our refund and cancellation policy explained clearly.

  1. Cancellations

    Eligible bookings can be cancelled online before the self-service cancellation window closes. Later requests may need support review.

  2. Refunds

    Refunds are reviewed against payment record, cancellation timing, journey status, and operator policy.

  3. Amendments

    Booking changes may affect price, vehicle availability, pickup timing, or operator acceptance.

  4. No Shows

    If a passenger is not present after the configured waiting period, a no-show charge may apply.

  5. Contact Us

    Contact support if your booking is outside the self-service cancellation window.