Is this a taxi, minicab, or private hire service?
Regent Transfers is a licensed private hire operator. All journeys are pre-booked — we do not accept street hail or rank bookings. Every driver and vehicle is licensed and insured for private hire.
FAQ
Clear answers before customers or operators commit.
Booking, payment, tracking, support, and operator-readiness questions in one place.
Can customers get an upfront fare estimate?
Yes. The booking flow supports transparent fare estimates with base, distance, time, waiting, airport, Congestion Charge, ULEZ, parking, and vehicle-class components.
Can airport transfers include flight details?
Yes. When booking an airport journey you can enter your flight number and terminal notes. Our team monitors arrivals and adjusts your pickup time if your flight is delayed.
Can customers cancel bookings?
Yes. Bookings can be cancelled online up to 24 hours before the scheduled pickup time. For cancellations within 24 hours, please contact our support team directly and we will review your request.
Does tracking show live driver movement?
Yes. Once your driver is on the way you can track the journey status through your booking reference on the Track Booking page. You will also receive a notification when your driver is approaching.
Do operators need a licence before joining?
Yes. Operators should provide active licence, operating centre, fleet, driver, fare, support, and compliance details before taking live bookings.
Are card payments supported?
Yes. Card payment flows use Stripe, and payment records are linked back to booking references for operator review.
Can customers request child seats or accessibility support?
Yes. During booking you can request a child seat, booster seat, or wheelchair-accessible vehicle. These requests are confirmed by the operator before dispatch. If you have specific accessibility needs, please also mention them in the notes field or contact our support team.
